Welcome to Ranjani Kariyawasam Home Made Magical Cake. We are committed to providing you with delightful homemade cakes crafted with love and care. Our terms and policies outline the conditions under which we operate and deliver our services to ensure clarity and satisfaction for all our valued customers.
Availability Notice: Products available for order placement will be indicated on the website and will be subject to availability at any given point and may be subject to change as well as price fluctuations.
Advanced Notice: All advanced online orders must be placed at least 7 days unless date agreed in advance to ensure proper preparation and availability.
Order Confirmation: All online orders are confirmed upon receipt of advance or full payment as indicated on the website. You will receive an email or message confirming your order details and pickup arrangements.
Custom Orders: For custom-designed cakes, please call us and provide detailed specifications and images (if applicable) to help us meet your expectations.
Pricing: Our prices are competitive and reflect the quality of ingredients and craftsmanship involved. Prices are listed on our website or communicated directly during order placement.
Payment Methods: We accept payments through credit/debit cards and cash if advanced payment orders. All payments must be completed upon order confirmation unless otherwise agreed.
Additional Charges: Customization and special requests may incur additional charges.
Cancellation Policy: Orders can be canceled up to 3 days before the scheduled pickup date and 10% from the advance or full payment will be charge for a refund. Cancellations made within 3 days of the pickup date will not be eligible for a refund.
Refund Processing: Refunds are processed within 7 days of cancellation. Refunds will be issued using the original payment method.
Non-Refundable Items: Custom cakes and special orders are non-refundable once the design process has started.
Delivery Service: We offer delivery only for custom orders. An additional fee which will depend upon the distance of delivery. Delivery times will be arranged and confirmed at the time of order.
Pickup Option: Customers can choose to pick up their orders from store during our operating hours. Please arrive on time to ensure your cake remains fresh and intact.
No Delivery Liability: We take great care to ensure your cake is delivered in perfect condition.
Customer Responsibility: It is the customer’s responsibility to inform us of any allergies or dietary restrictions at the time of order. We will do our best to accommodate your needs.
Cross-Contamination: While we take precautions to prevent cross-contamination, we cannot guarantee that our cakes are free from all allergens, as they are prepared in a kitchen that handles common allergens.
Commitment to Quality: We use only the finest ingredients and take pride in the craftsmanship of our cakes. Each cake is made with care to ensure the highest quality.
Satisfaction Guarantee: If you are not satisfied with your order, please contact us within 24 hours of receipt. We will address your concerns and work towards a resolution on a case-by-case basis.
Proprietary Content: All content on our website and promotional materials, including recipes, designs, and photographs, are the property of Ranjani Kariyawasam Home Made Magical Cake and are protected by copyright laws.
Usage Restrictions: Customers are not permitted to use, reproduce, or distribute our proprietary content without prior written consent.
Personal Information: We value your privacy and handle your personal information with care. Information collected during order placement is used solely for processing your order and providing you with the best possible service.
Data Security: We implement appropriate security measures to protect your personal information. We do not share customer information with third parties without your explicit consent.
Liability Cap: Our liability is limited to the cost of the product purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Customer Responsibility: Once the cake is delivered or picked up, it is the customers responsibility to ensure it is stored and handled properly to maintain its quality and safety.
Jurisdiction: These terms and policies are governed by the laws of [jurisdiction]. Any disputes arising from these terms and policies will be resolved in the courts of [jurisdiction].
Right to Amend: We reserve the right to modify these terms and policies at any time. Changes will be effective immediately upon posting on our website.
Notification: Customers will be notified of significant changes to these terms and policies. Continued use of our services constitutes acceptance of the revised terms and policies.
For any questions or concerns regarding these terms and policies, please contact us at:
Email: [email protected]
Phone: +94712345678
Address:
By placing an order with Ranjani Kariyawasam Home Made Magical Cake, you acknowledge that you have read, understood, and agree to these terms and policies. Thank you for choosing us to make your special moments even sweeter!
